- "I see that a shipping label was created for my package but the online tracking says it hasn't been received?"
- "The online tracking shows my package has been shipped but it's been in-transit without any update as of late?"
Please know that your shipping confirmation is sent out once a shipping label is created and it leaves the studio within 3-5 business days.
We have also teamed up with Route to offer you worry-free shipping insurance (optional) for just 98 cents. For more information, please visit their FAQ page.
We see lost package issues arising mostly with USPS First-Class mail and while we get concerning messages about this issue, they get resolved / delivered most of the time. However, if Route is disabled, we strongly recommend using our UPS / USPS Priority mail option.
While Even Keel cannot be held responsible for loss or damage of items while in transit, insurance up to $100 is automatically included in USPS Priority Mail / UPS shipments. Please reach out to us and we can start a claim for you. Replacement packages will be sent out after a claim is successful.
We hope to have your understanding that once the package ships, we have little control over it's handling and transit time.